5 Trusty Tips to Score Better Customer Service
The Quiet Consumer Learns to Speak Up
Ever read your credit card, phone, or even your utility bill and find a mistake? Your first reaction is usually anger. After all, don't you already pay enough to the company? You may grab the phone and dial the customer service hotline only to be put on hold. This aggravates you more causing you to slam the phone down. Your spouse may arrive home by this time and you unload on your unsuspecting partner. By nightfall, you may have forgotten about the incident until you pay the bill. By that time, you may feel helpless and preyed upon by big business. There is a better way to handle this.
I should know because I did my time as a Customer Service Representative. Yes, I was the one who answered the calls from the irate consumers. Of course, I did my best to meet their needs, but the customer had to help me by doing certain things to guarantee a positive outcome. Here they are:
Does this work? It has for me about 99% of the time. However, I caution that you shouldn't ask for something that isn't fair. If you were late on paying your bill and you received a late charge, then you need to pay the charge.
I remember one particular time that it didn't work. Maybe I was asking for something I didn't deserve. I complained to a computer dating company I used that they charged a higher rate for women than they did for men. Their response was that I married the guy and that I should simply think of it as an investment. So I did.
If you enjoyed this article you might also want to check out:
Sign up for our free weekly eNewsletter Surviving Tough Times.
Looking for an answer to a frugal living question? Click here to ask a
Dollar Stretcher Stretchpert!
Copyright 1996 - 2013 "The Dollar Stretcher, Inc." All rights reserved unless specifically noted.
Contact the Dollar Stretcher at:
PO Box 14160
Bradenton FL 34280
"The Dollar Stretcher, Inc." does not assume responsibility for advice given. All advice should be weighed against your own abilities and circumstances and applied accordingly. It is up to the reader to determine if advice is safe and suitable for their own situation.