They Forgot Oil

courtesy of Bob, The Auto Answer Man

Hello Bob,
I have a 2005 Chevy avalanche with 28,000 miles on it. It's just about brand new, and I took it to get an oil change yesterday. When the truck was given to me after the oil change, I got right on the highway at about 60 mph. I was able to drive for about three miles before my truck started to shake. Right away, I knew something was not right. The low oil pressure light came on and the truck just stopped on its own. We checked the oil dip stick and it was dry. I then called the place and had informed them about what just happened and asked them to send a tow truck. However, they sent out some mechanics instead that came to the scene and poured six quarts of oil into my truck. Then they started it, and it was still the same as when it stopped. I then towed it back to them, and this morning they did an entire new oil change as well as an engine performance check, cylinder pressure check, and a sensor evaluation. They then informed me that the following is all they found:

  • The engine has low engine knock.
  • Compression is within specs 155-165 across.
  • Oil pressure below 15 PSI at Idle
  • Oil pressure at 15 PSI at 1500 RPM

They told me that possibly the truck might need a new engine. After the following checks were ran and I had the report, I towed my truck to a Chevy dealership and I am waiting to see what their checks show. What would be your recommendations. Please help me out. I am a female and I don't understand much about trucks, but from reading, I see this could have caused some serious damage to my truck. I don't want to get it fixed and then have problems in the long run. Plus, my truck is just about brand new, and I am really worried of the damages and the product they might try to return back to me.
Ms. Balderas

Ms. Balderas,
It would seem that they forgot to put oil in your truck before you left their facility based on the fact that they drove out their and immediately added six quarts of oil. You drove the truck at highway speeds with no oil in it. There is a very good possibility that there is internal engine damage. The people at the oil change facility should pay any damage, repair, recovery, and restitution. In addition, you are not obligated to have them perform the repairs. You are, however, obligated to obtain at least three quotes on the repair (in case you need to go to small claims court).
Good Luck!
Drive Safely!
Bob, The Auto Answer Man

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