Choosing a Roadside Assistance Plan
Before You Buy Roadside a Assistance Plan
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I want to buy a membership for a motorist club mainly for towing or roadside help. I was hoping your readers could share their experiences with the different motorist clubs available (i.e. AAA, Allstate, Shell, etc.).
I have belonged to Amoco Motor Club for ten years and find it a great value. Included are 6 free tows per year, lockout help, trip routing and a half price hotel and motel rates through the ITC 50 group. The cost is only $50.00 per year and you can be billed quarterly. It has always paid for itself and the service is wonderful.
I've found that AAA is a great service for very little money. If you have a flat, run out of gas, etc. they will come to your rescue in a tow truck for free. All you have to do is show your card. You can also get discounts on admission to museums and hotels by showing your card. If you are planning a trip, you can go to the local AAA office and get free maps and travel information about the places you're visisting. They even highlight the best road routes for you on the maps! AAA is only about $45 a year, and well worth every cent!!
J.P. in Williamsburg, VA
I gave up motor clubs years ago because I found that I could have roadside assistance through my insurance which costs me about $12/year as opposed to the 36$/year plus that I had been paying through AAA. This is for towing and roadside assistance and it is directly billed back to the insurance company if you use a company that has this set up. And I'll tell you what... the AAA tow truck doesn't get there any quicker... they use the same company! And in fact, sometimes they are slower because the tow companies don't make much money on those AAA calls. Just a thought as an alternative if all you are looking for is towing and roadside (it might be available to you)... if you must choose one motor club though I would probably go for AAA because they are such a large, national company and they have a lot of perks with membership if you are interested in that kind of thing.
I have been a member of AAA since I started driving at 16. My grandmother has been a member for a long, long time (since before I was born). I've always had tremendously good service and I think the price is well worth it. I have the Premiere service (or Gold, whatever the top one is called). As a (until recently) single woman out on my own, I wanted a service that was fast, efficient, courteous and hassle-free. AAA has been that and more for me. Plus, all the discounts, free maps, travel services, and other bonuses are great!
Heather Anne W
I have had AAA for a couple of years and from two different states. In Massachusetts - I have never had a problem. I could walk in and get trip kits and maps at any time. They were always helpful. My parents found out that you can get car loans from them. I have needed to be towed twice in the past two years and had no problems at all!
In North Carolina, I have had problems with AAA. They gave me grief because I had Massachusetts AAA (it should not have been a problem). The first time I went to get maps and trip kits, they chastised me for not giving them three days' notice. (I was the only client in the office and no one was doing anything.) The second time I gave them three days' notice and I have bought the AAA from them in NC and they chastised me for not giving them a week's notice. (Again I was the only client in the office.) So I believe it was that office.
The trip kits are flip maps that are usually broken down in two hour increments. They were wonderful for driving across the country. I knew ahead of time which exits had food and gas. I got the state guides which listed hotels and prices. I was traveling with pets, so I could call up two hours before I wanted to finish driving each night and call the hotels which allowed pets. I could then just drive to a hotel each night hassle free.
I would recommend paying extra and getting the AAA Plus. They will tow you up to 100 miles. The regular AAA only pays for the first three miles of towing. So, with the plus, you can pretty much get towed to a garage or dealership near your house.
The only real challenge I had was when my car died on New Year's Eve on the NJ turnpike. I found out that turnpikes have their own agreements with local towing companies and AAA and all other motor clubs must abide by this. AAA and other motor clubs are not allowed to tow you on a turnpike. But they can tow you from the off ramp. This one night I was able to get my car off the turnpike (I was right next to the off ramp ) and a garage was within the three miles ( I found out about the three mile limit that night too.). I was able to get my car to a garage that did a great repair job on my car. The garage was open and they knew of a cab driver that was willing to, for a fixed fee, drive me to the airport in Pennsylvania. By midnight I had a rental car and was able to finish driving home to MA.
I believe AAA will tow you, get gas if you run out, will jump your car, etc. six times for each service within a year. I would highly recommend AAA.
We have Allstate Motor Club - the Gold Account - costing $80 per year. We were towed while on vacation from a remote town to an excellent and reasonable repair facility at no cost. I was told that with another service, the one with the initials, I would have incurred a $150 charge for towing. I have used the service a number of times over the years, and have always received prompt, courteous service. In the past I have had other club memberships, but I wouldn't trade this one for anything.
For several years, I was a member of AAA, but I seldom used their services. Then I received a credit card offer that included the basic road service that AAA offers but without the annual membership fee. So I got rid of AAA and got the credit card, which has no annual fee. I still have access to the same service if I should need it.
I can definitely recommend which motor club NOT to join. Although its myriad of services and heavy advertising bring in thousands of new subscribers each year, AAA has proven to be nothing more than unreliable for my family. We've been stranded in both snow and ice storms and have been told they were "too busy" to respond. I was pregnant during the worst heat wave in August, five years ago, when my car died on the way home from work. I waited for 3 hours after calling AAA. My husband, worried about where I was, finally traced my route home, found me, and called back to AAA. The operator who took our call had gone "off shift" and forgotten to route the request. When the towtruck finally came, he told us that he couldn't tow us to the garage near our house because he was going "off shift" and it would take too long. The next day, we canceled our membership and demanded a total refund for the year's dues. We were refused. Now, I carry a few business cards for local towing companies (one near home, one near work, etc.) and have much more peace of mind that in an emergency, I have a number of places to call for help
Our family travels extensively and we belong to the Canadian Automobile Association (CAA). As an affiliate with the AAA we get all the free maps, discounts on hotels and attractions as well as the road-side service. The membership is with the driver, not the car so when we are renting in the US, we still have AAA on the rental car.
A special bonus is the affiliation with Automobile associations around the world. We are currently driving 2000 km through Australia, using over $30 worth of RACQ (Royal Automobile Club of Queensland) maps and their accomodation guide. All for free since they recognize the AAA members.
On travel benefits alone, we save our membership dues each year so I highly recommend the AAA.
We have been a member of AAA for a few years now and have not had a problem with them until moving to a small town in MS. Now when we call for a tow or are locked out it usually takes 45 minutes to 1 and a half hours to get someone. The problem is that AAA only has their tow trucks in large cities and use independent ones in smaller towns. You then have to rely on them to call the company they use and then it is at their convenience that they come out.
We have also used the State Farm Roadside Assistance Program, which is something you can add to your insurance for only pennies a month. For us it was $6 per year. It was great as you call the tow company you want to use and then submit your bill. We took our bill in to our agent and he wrote a check right then to reimburse us. There is no limit as to how many tows or times you can use it except that it is limited to one tow per incident. You can't have it towed somewhere and if they can't fix it or it costs too much, have it towed elsewhere. With AAA you have a limit on how many times you can use each service they provide.
We are now using the Roadside Service with our new Insurance carrier USAA, which is available to all military members (active or retired) and is well worth it. It works about the same as State Farm for about the same price. The insurance is just a little cheaper than State Farm. We would recommend this to any Military member to use for all services (banking, insurance-all types, and investing).
Call GEICO at 1-800-861-8380. You get road service that includes towing with your auto insurance. And I did some calling around and there auto insurance was cheaper than the others I called. The web address is Geico.com.
I had Allstate Motor Club at one time, I was traveling from Memphis,Tn to Jacksonville,NC by myself it was about 2 am when my truck broke down. I called their emergency number and I was told they could't help me because I was to far out from a big city. I waited on the side of the road for 2 hrs. until police came to help me. Needless to say I changed Clubs, and am now very happy with AAA. Never had a problem with towing or road service. Which is great since I am female and travel with my job ,and have that feeling of security.
In most cases, the best deal is NOT buying into an auto club, but rather putting emergency assistance protection on your auto insurance. An auto club can cost $60 or more a year, while my emergency insurance costs about $4 per year. I use other services at the local auto club by just walking in. I can download maps from the internet for nothing, though I use my GPS instead.
Barbara in CT
I have had roadside towing through AAA, Verizon (where I have cell service), and Nationwide (where I now have auto and home insurance). Yes, the extras with AAA are nice, but you can do your own trip kit online these days. Verizon was nice as it followed the families cell phones, not the individual or a vehicle. So if youíre riding with someone needing a tow, they could also use it. The charge was $5 per month. Nationwide only adds roadside towing for less than $20 per six months. They send a reputable towing service and handle everything through a 1-800 number.
In addition to being everywhere (and I have needed them in places which donít even have names!), they are the best advertisement for towing and repairs. Consequently, if a local businessman gets their approval, he does not want to lose it by trying something shady.
I donít know why you wouldnít want to use all their other benefits like travel information, maps, Triptiks, coupons for area businesses, emailed extras, and even personalized travel service for $25, which enables me to drive alone on long explorative trips throughout the US. Iíve used all of the above services with complete satisfaction.
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