Don't fall prey to fees that line the dealer's pocket
Car-Buyer's Minefield: Dealership Fees
by Mark Albertson
You just bought a car. You did your homework. You did your shopping. And you negotiated a great deal. Well, before you start popping champagne corks and patting yourself on the back, be advised that you're not out of the woods yet. For now is the time you have to tip-toe through that minefield known as dealership fees. These are incidental charges that pad your deal in favor of the owner. They are the inevitable cost of doing business, or so you'll be told. And you have to pay them. Or do you? Well, it just so happens that this is the car business where everything is open to discussion.
Every dealer has this one. Some call it the Processing Fee. Others call it Dealer Documentation or Doc Fee for short. Regardless of what it's called, your dealer assesses this charge to your deal to cover the cost of processing the paperwork. Cost could range from $100 to $400. Your dealer will tell you that this fee is non-negotiable. Whether it is or not could actually depend upon your deal. If the dealer is making a real score, then he might waive the fee so you don't think he's the cutthroat capitalist he actually is. If his profit is negligible, then don't expect any favors. However, getting this fee waived is no different than any other aspect of your deal. If you don't ask, you don't get.
This fee is charged to your deal to cover the cost of preparing the car for you to pick up. Is it kosher? No.
At all well-run dealerships, the service manager assigns one of his mechanics to prep every new car that comes off a truck. Except for setting a few fuses, verifying the fluids and checking the tires, all new cars are literally ready to drive when they leave the factory. So don't think the car you bought was prepped especially for you. It wasn't. And as far as paying the wash kid, most dealer principals consider this employee a cut above an indentured servant. So the cost of readying your car is negligible.
At the last dealership I worked at, the conveyance fee was $229, and that included prepping the car. So if your dealer tries to pick your pocket twice, tell him you'll pay one fee not two.
Many customers confuse this with Destination. A delivery charge is a sleight-of-hand designed to prey upon your wallet, as opposed to the vehicle's destination charge that is built into the price and can be found on the window sticker. For instance, an Acura TL has a destination charge of $760. A similar Ford costs $750 to ship. So if your dealer tries to hit you with a delivery charge on top of destination, tell him to pay it.
A dealership advertising fee is as bogus as one of the dealer's unwritten promises. Advertising appears on the invoice of the car you're purchasing. Like destination, it is built into the price. It is the charge by the manufacturer to the dealer for advertising the car on TV, radio, Internet and so forth. So refuse to be double-dipped.
Etching is an anti-theft countermeasure. It is security that is relatively inexpensive and well worth the cost. The process entails having the vehicle identification number or some other series of numbers etched into the glass. This is accomplished with a stencil and paste. Once the numbers have been branded into the glass, they cannot be removed.
Many police departments and insurance companies advocate window etching. If all the windows are etched and the car is stolen, the thief must replace all the glass before selling your car. This obviously impacts his profit and therefore makes your car less attractive to steal. In fact, you might find that your insurance company offers policy discounts for window etching.
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Many dealers offer VIN etching as a convenience. Be advised that this could be an expensive convenience. It could cost some $200 to $300. I know of a customer who paid $999 for etching at a dealership in New York City. This guy could have bought a do-it-yourself kit and saved a whopping $960!
Negotiating a good price gives you a good deal, but falling prey to fees puts some of your savings back into the dealer's pocket. When treading the minefield of dealership fees, stay focused and alert and you can turn a good deal into a great deal.
Reviewed January 2018
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